Delivery and Returns

UK & International Delivery

Standard Delivery: We are currently offering FREE standard delivery World-Wide on all orders as a promotion. We aim to deliver within 5 working days.

Next Working Day Delivery: Orders received by 12pm are eligible for Next Working Day Delivery at a cost of £6.99. It is important to note that Saturdays, Sundays and all Bank Holidays are considered non-working days. Regrettably, we can only provide this service for customer in mainland the UK excluding customers in Northern Ireland, Scottish Highlands, Inverness, Aberdeen, Isle of Man and Orkney.

(For both Standard and Next Day Delivery, if no one is in to receive your delivery, the driver will leave a card notifying you what to do to rearrange delivery).

International Delivery 

(It is important to note that all products are sold in Pounds Sterling on DDU (delivery duty unpaid) terms. Customers may be required to pay import duties and should check their local legislation as additional taxes, fees or levies may be applicable.

Returns  

We will refund all unused or defective items returned within 28 days from the date of delivery. All items for return must be in their original packaging and in the condition you received them with all hang tags attached.

Please return to:

Returns Department – Redland London
Ocean Business House
Bentley Way
Unit 1
Barnet, Hertfordshire
EN5 5FP

Any additional shipping costs that relate to a return or exchange are your sole responsibility. We are not responsible for returns that do not reach us. If however an item is being returned faulty, we will cover all costs of postage and either refund or exchange the items.

You should check if your delivery is correct upon arrival. If there are discrepancies or problems with your order, please note the nature of the problem on the delivery note and sign it. Following this, please provide written notification of the problem within 24 hours of the delivery date by sending an e-mail to returns@redlandlondon.com.

We endeavour to process returns as quickly as possible. This can however take up to 7 days from the date of receipt. If you have any queries about an item you have returned please contact our Customer Services team on +44(0) 208 370 0285.